Refund and Cancellation Policy

Version 2026-09-26. Tibixa is run by TIBA SOLUTIONS. Payments are processed by Paddle.com, our online reseller and Merchant of Record.

Cancelling a plan

• Cancel any time in Billing with one click. There are no fees and no questions.
• After cancelling, no further payment is taken. Access continues until the end of the month or year already paid, then stops.
• Changed your mind before the end of the period? "Keep my plan" in Billing undoes the cancellation.

Refunds: 14 days, any payment

• You can have any payment refunded in full, the first one or a renewal, if you ask within 14 days of the payment. You do not need to give a reason.
• How to ask: write to [email protected] or use the contact form with the email you paid with, or use the link in Paddle's receipt email (paddle.net).
• Paddle returns the money to the payment method you used, usually within 5 to 10 working days depending on your bank. A refunded plan ends when the refund is made.
• After 14 days, payments are not refunded, except where the law of your country gives you a right to a refund (for example if the service was not provided as described).

Right of withdrawal (EU, UK and similar laws)

If you are a consumer in the European Union, the United Kingdom or another country with a similar law, you have a legal right to withdraw from the purchase within 14 days. Our refund promise above already covers that period in full, and you keep it even if you have started using the course.

Parents

A parent or guardian who paid, or whose student bought a plan, can ask for the refund the same way. Plans for students under the age of majority require the agreement of a parent or guardian; if a plan was bought without it, tell us and we refund it.